breadcrumbs studio
shop policies
Shipping, Refund, Return, Copyright, Terms and Conditions
Shipping Policy
Processing Times
All Orders are processed within 2-3 business days once the order is received. Orders are not shipped or delivered on weekends or holidays.
If you ordered framing, please allow 7 additional days.
Once your order has shipped, you will receive an order complete email. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, We will contact you via email or telephone.
Packaging
All originals are wrapped in paper and slid into a clear plastic bag for protection. They are then packaged in a sturdy cardboard box with additional padding.
Cards, notebooks and any other stationery product, including poster frames and desk easels are shipped in a similar way, with paper, clear plastic bags, and a sturdy box with padding inside.
Art prints are typically shipped wrapped in paper then plastic and shipped in a sturdy tube if larger than 11×14 and a flat mailer if smaller.
Local pick up
Local pick up is free and available Monday through Friday between 9am and 5pm from Breadcrumb’s Studio in Statesville NC. An email will be sent when your order is ready. Information will be in the email for curbside pickup.
Shipping to the United states
Shipping charges will be calculated and displayed upon checkout and orders placed to be shipped within the United States will be shipped using the USPS. Overnight delivery is only available for orders with delivery addresses within the continental United States. Shipping times vary according to where the delivery is in relation to Statesville, NC but the USPS packages typically arrive within 2-8 days. Delivery delays can occasionally occur.
For small items such as cards and prints sent in a roll tube, there is a flat rate of $4. For journals, sketchbooks and notebooks, there is a flat rate of $7. For large art prints and original art works there is a flat rate of $14. Original artwork is shipped at no extra charge with insurance and tracking).
International shipping
For international shipping please contact me for an estimate. International shipments are through the USPS or other carrier agreed upon.
Refund and Return Policy
We package and send all of our products out with as much care as the art was made. We truly want you to be happy with it and want to remain open to any issues you may have. Breadcrumbs Studio accepts returns within 7 days of receipt of purchase. No returns will be accepted past 7 days upon receipt of delivery and without the proper information and process as addressed below.
To initiate a return, please email
kscott@breadcrumbsstudio.com and include the following information:
Your name
The title of the piece
The date of purchase
The purchase price (please include a screenshot or photo of the receipt if applicable)
The reason for requesting a return
If the art arrived damaged, please include a photo of the damage.
Art prints and stationery
If the product is damaged when received, Breadcrumbs Studio will provide a new product, shipped for free as long as you contact us withing 7 days of receiving the product. Depending on the damage, Breadcrumbs Studio may request you return the item in it’s original packaging if possible. If Breadcrumbs Studio requests you to return the item, you will be provided with a paid shipping label for you to return the piece. Please contact me as soon as you receive it so that we may begin to work on replacements
If you are unhappy with the piece and it is not damaged, Breadcrumbs Studio will issue a refund if we are notified within 14 days of your receipt of the piece. You are responsible for the shipping on return. Breadcrumbs Studio will not provide you with a paid shipping label for you to return the piece. Please return it in the original packaging if possible. Your refund will be processed when the return has been received. Shipping fees are non-refundable.
Commissioned and Personalized Art
All commissioned art, including personalized art, is a final sale and are non-refundable.
If the product is damaged when received, please contact us at kscott@breacrumbsstudio.com within 7 days of receipt of the piece.
Digital Downloads
All digital downloads purchased are a final sale and are non-refundable.
If you are having issues accessing your digital download, we can help you get the product. Just email us and let us know the product, provide an image of your receipt and we will send the product to you.
Copyright
All artwork, photography and words are the sole right of Mary Kathleen Scott of Breadcrumbs Studio, even after purchase. No image or information on this website may be reproduced, transmitted, or copied without the express written consent of Mary Kathleen Scott of Breadcrumbs Studio.
I retain all rights to all artwork I create. This includes the rights to the image of sold & commissioned original works. I also retain the right to make reproductions of any artwork I create unless the buyer has also purchased full or partial rights to the artwork which is in addition to the purchase of the actual artwork.
The buyer or anyone may not reproduce the artwork in any way without express written permission. If you are interested in purchasing my right to reproduce the artwork please contact me.
Have questions?
FAQ
How long will it take to receive my order?
All Orders are processed within 2-3 business days once the order is received. Orders are not shipped or delivered on weekends or holidays.
If you ordered framing, please allow 7 additional days.
Once your order has shipped, you will receive an order complete email. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, We will contact you via email or telephone.
What is the process to return an item if I am not satisfied?
Please See Returns above.
What payment methods do you accept?
I accept all major credit cards, and Breadcrumbs Studio gift card if purchasing online.
In person payments, I accept all major credit cards, Breadcrumbs Studio gift card, Venmo, Zelle, and cash.
No checks accepted.
Where are your products made?
Most of my products are made in my studio in western North Carolina, United States. Occasionally I need to have products produced for me and for this most often I use a local print shop, or for larger projects I use a print service in the US. For framing, I order those from wholesale companies in the US and put them together in my studio.
What materials are the items made of?
All of my original art is created on cotton rag paper unless otherwise specified. Art prints are all printed through the giclee process and printed on archival quality cotton paper. Stationery items are printed with the local printer’s specifications or at times, I choose to use a cotton paper I source myself.